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Answers to your Frequently Asked Questions
What is Virtual Web Hosting?
We specialize in Virtual Web Hosting which means that you can find a home for your web site on our web servers and establish a presence on the internet. We can help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not suggest that you are renting web space, and, since email can be addressed to your domain (eg. WWW.YOURNAME.COM ) you will not have to announce a new email address if you change internet providers.
Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".
Do you offer dial-up internet access?
Yes, you may access your pages in order to maintain your web site and retrieve email addressed to your site.
Do you offer web page design services?
Yes, we will gladly offer web page consulting, web page development, and/or custom scripting services. You will be able to contactus to discuss design and pricing. For more information, contact firstname.lastname@example.org.
Can I check domain name availability?
We will gladly check any name you are interested in.
Does Artsci.net handle domain registration?
Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or transfer. You do NOT need to submit a registration or modification template to the InterNIC as this will only delay your request.
Can I transfer existing domain name to Artsci.net?
Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for Internic to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from the current site. When Internic announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at artsci.net until they update their DNS.
How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.
What is the InterNIC fee for domain registration ?
The InterNIC charges $100 to register a new domain name. This fee covers the first two years. They currently bill at a rate of $50 per year. The InterNIC will send you an invoice via email between 3 weeks to 1-1/2 months after the domain is registered.
How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface.
Will I have unlimited access to update my pages ?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
Can I use my account for commercial purposes ?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community.
Can I resell space within my own account ?
Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access.
Do you accept international orders ?
Yes. We are pleased to have customers around the world and we're as close as your computer.
How long has artsci.net been in business ?
Artsci has been in business for approximately twenty years in the Computer Industry. We have been an Internet Service Provider since June, 1996
What contract and payment terms are available?
We bill at quarterly increments and require a minimum three month contract. We accept American Express, MasterCard, Discover and Visa cards as well as personal and business checks.
Do you offer technical support to customers ?
Yes. We encourage our customers to send email to email@example.com with questions or concerns about their web site. We are relatively quick to respond to support email up to about 10pm PST on week days. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly. We also provide an interactive mailing list and web-based bulletin board for customers wishing to exchange ideas, post web related questions, or assist others.
How long does it take to set up a new account ?
Orders submitted before 6pm which include payment information will be processed the same day! Once an account is set up an activation notice will be sent you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.
How do I place an order ?
You can place an order for a Virtual domain account directly from our web site 24 hours a day or by calling (818)843-4080. PST.
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